PRIVACY POLICY

Your Neighbourhood Therapist

Last updated: 24/01/2026

Your Neighbourhood Therapist is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services, in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and applicable professional and ethical standards.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal data:

a) Clinical & Service-Related Information

• Name, age, gender, contact details

• Intake forms, consent forms, and case history

• Therapy session notes and psychological assessment records

• Communication records (emails, messages, calls related to services)

b) Administrative & Payment Information

• Appointment details

• Billing and payment information (processed via secure third-party platforms)

c) Website & Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Time zone and cookies

• Pages visited and interaction data

This data is used only for website functionality, security, and analytics.

2. Purpose of Data Collection

Your personal data is collected and used solely to:

• Provide counselling, therapy, and psychological assessment services

• Maintain ethical and professional clinical records

• Schedule appointments and communicate service-related updates

• Process payments and manage administrative functions

• Meet legal, regulatory, and professional obligations

We do not sell, rent, or misuse your personal data.

3. Confidentiality & Legal Limits

All therapeutic and personal information shared with us is treated as confidential.

Disclosure may occur only when legally or ethically required, including:

• To prevent serious harm to the client or others

• In cases of suspected abuse, neglect, or exploitation of a child, elder, or vulnerable person

• When mandated by a court, law enforcement, or government authority

Wherever possible and appropriate, such disclosures are discussed with the client beforehand unless doing so increases risk.

4. Data Storage & Retention

• Client records are stored securely in digital and/or physical formats

• Access is limited strictly to authorized professionals and staff

• Records are retained for a minimum of three (3) years, or longer if required by law or professional guidelines

• Data is securely disposed of once the retention period ends

5. Client Rights

Clients have the right to:

• Request access to their personal data

• Request correction of inaccurate or outdated information

• Withdraw consent for services (subject to professional obligations)

• Seek clarification on how their data is used

All requests are handled in line with legal, ethical, and professional standards.

6. Third-Party Platforms

We may use third-party services (such as video conferencing tools, scheduling software, or payment gateways) to deliver services.

• These platforms operate under their own privacy policies

• YNT is not responsible for the data practices of third-party services

• We encourage users to review their privacy policies independently

7. CCTV Data

CCTV cameras are installed only for safety and administrative purposes.

• CCTV footage is not used for therapy, supervision, or observation

• Footage is accessed only when necessary and stored securely

8. Data Security Measures

We use reasonable technical, administrative, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is 100% secure, and absolute security cannot be guaranteed.

9. Cookies & Website Analytics

Cookies may be used to improve website functionality and user experience.

You may choose to disable cookies through your browser settings, though some website features may not function fully as a result.

10. International Users & GDPR (If Applicable)

If you are a resident of the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to access

• Right to rectification

• Right to erasure

• Right to restrict or object to processing

• Right to data portability

If applicable, data may be processed or stored outside Europe, including in India, Canada, or the United States, with appropriate safeguards in place.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies separately.

12. Updates to This Policy

This Privacy Policy may be updated from time to time. Continued use of our website or services constitutes acceptance of any revised terms.